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Senior Cancer Information Specialist
2 months ago
We are seeking a highly skilled and compassionate Cancer Information Specialist to join our team at the Canadian Cancer Society. As a key member of our Cancer Information Helpline, you will play a vital role in providing emotional support and accurate information to individuals affected by cancer, their loved ones, and healthcare professionals.
Key Responsibilities- Respond to cancer-related inquiries from clients through phone, Live Chat, and email, providing empathetic support and accurate information on cancer diagnoses, treatments, side effects, coping strategies, and more.
- Assess client needs and provide tailored information and resources, ensuring a high-quality experience for each interaction.
- Communicate effectively with clients, using active listening and supportive care skills to create a compassionate environment.
- Collaborate with the Cancer Information department to identify information gaps and share resources to meet client needs.
- Participate in special projects and knowledge transfer activities to advance core knowledge and skills, such as COVID-19 protocols, AYA and onco-fertility, and advanced cancer experiences.
- Contribute to the CCS mission data strategy, KPI reporting, and helpline operational efficiencies by collecting and entering client data in the CRM.
- More than 1 year, up to and including 3 years of practical or job-related experience.
- Minimum of Bachelor's degree in nursing, social work, dietetics, or a related field.
- Previous or current registration in a Regulated Health Professional College (e.g., College of Nurses of Ontario) preferred.
- Experience in a front-line, public-facing professional environment or role.
- An excellent command of English in oral and written forms; bilingual in English and French is an asset.
- Ability to multi-task and navigate the CCS ecosystem to identify and source information to address client concerns.
- Strong client service, supportive care, communication, active listening, and interpersonal skills.
- Strong information management and analytic skills, with excellent attention to detail.
- Data management and database acumen, with the ability to sensitively collect personal information from clients.
- Expert verbal and written communication skills, including the ability to communicate complex cancer information in a clear and understandable manner.
The Canadian Cancer Society offers a competitive salary, excellent benefits, and a rewarding employment experience where your contributions can make a true difference every day. We value diversity and inclusion, and we are committed to fostering a culture that is inspiring and exemplifies our core values: Courageous, United, Caring, Rigorous.
