Residence Administrator Position

3 weeks ago


Waterloo, Ontario, Canada Wilfrid Laurier University Full time

Job Summary

The Residence Administrator is responsible for the day-to-day administrative functioning of the Residence Office. This position requires a high level of organization, communication, and customer service skills to effectively manage the residence key inventory, provide administrative support, and act as a welcoming resource for residents and stakeholders.

Key Responsibilities

  • Manage the residence key inventory, including recordkeeping, distribution, and collection of keys
  • Provide administrative support to the Department of Residence, including responding to inquiries, processing key replacements, and maintaining conference keyboards
  • Act as a welcoming and compassionate resource for residents and stakeholders, providing critical first impressions and customer service
  • Liaise with campus partners, including OneCard Office, Parking & Transportation Resources, and Conference Services, to resolve residence student matters and logistics
  • Supervise two full-time seasonal student positions from May through August, providing training and ongoing advice and support

Requirements

  • Minimum high school diploma plus one year post-secondary school and one to two years related experience
  • Well-developed organizational and time management skills, with proven ability to set priorities, meet deadlines, and handle multiple tasks
  • Proven ability to work independently and with minimal supervision, and to take initiative
  • Excellent interpersonal and communication skills, both written and verbal, with a proven ability to handle and de-escalate difficult situations
  • Proven ability to supervise student staff and enhance their performance through mentorship and coaching

Working Conditions

This is a full-time, continuing position with normal hours of work from 8:30 am to 4:30 pm, Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work due to programming and events.



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