Residence Administrator

2 weeks ago


Waterloo, Ontario, Canada Wilfrid Laurier University Full time

About the Role

The Residence Administrator is responsible for providing administrative support to the Department of Residence, ensuring the smooth operation of the residence student move-in process, and maintaining conference keyboards throughout the school year.

Main Responsibilities

  1. Act as the main point of contact for the Department of Residence, responding to general enquiries via email and phone from students, parents, and visitors about residence, application process, timelines, and procedures.
  2. Provide customer-sensitive support related to residence waitlists and other exceptional circumstances.
  3. Liaise with campus partners, including OneCard Office, Parking & Transportation Resources, Conference Services, and Special Constable Service on residence student matters and logistics regarding residence rooms.
  4. Manage the residence key inventory, including recordkeeping of all key codes, distribution and collection of residence keys at check-in and check-out, and processing key replacements and lock changes.
  5. Assist in the administration of the Early Room Set-Up program for selected residence buildings, including preparation of daily room set-up schedules for each station and tracking of completed student room set-ups.
  6. Process residence room switches and withdrawals, including appropriate notification to various stakeholders and updating of permissions for OneCard access to residence buildings.

Requirements and Qualifications

  1. Minimum high school diploma plus one (1) year post-secondary school and one (1) to two (2) years related experience.
  2. Well-developed organizational and time management skills with proven ability to set priorities, meet deadlines, and handle multiple tasks, frequent interruptions, and periodic pressures.
  3. Proven ability to work independently and with minimal supervision, and to take initiative.
  4. Excellent interpersonal and communication skills, both written and verbal, with a proven ability to handle and de-escalate difficult situations with discretion, tact, and diplomacy.

Working at Wilfrid Laurier University

Wilfrid Laurier University is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities.



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