Residence Administrator Position

4 weeks ago

Waterloo, Ontario, Canada Wilfrid Laurier University Full time

Job Summary

The Residence Administrator is responsible for the day-to-day administrative functioning of the Residence Office. This position requires a high level of organization, communication, and problem-solving skills to provide efficient administrative support to the Department of Residence.

Key Responsibilities

  • Manage the residence key inventory, including recordkeeping, distribution, and collection of keys.
  • Provide customer service to students, parents, and visitors, responding to general enquiries via email and phone.
  • Act as a conduit between students and Residence Admissions, providing support related to residence waitlists and other exceptional circumstances.
  • Liaise with campus partners, including OneCard Office, Parking & Transportation Resources, Conference Services, and Special Constable Service.
  • Supervise two full-time seasonal student positions from May through August each year.
  • Assist in the administration of the Early Room Set-Up program, including preparation of daily room set-up schedules and tracking of completed student room set-ups.
  • Process residence room switches and withdrawals, including notification to various stakeholders and updating of permissions for OneCard access.
  • Support end of term check-out processes, including preparation of check-out bags and student key labels.
  • Maintain conference keyboards throughout the school year, ensuring all loaned keys are re-hung and keys for lock changes are updated.
  • Process room bookings for the King Street Residence Boardroom.
  • Provide students with proof of residency letters, as required.

Requirements

  • Minimum high school diploma plus one (1) year post-secondary school and one (1) to two (2) years related experience.
  • Well-developed organizational and time management skills, with proven ability to set priorities, meet deadlines, and handle multiple tasks.
  • Proven ability to work independently and with minimal supervision, and to take initiative.
  • Demonstrated compassionate and considerate customer service skills, with a commitment to service excellence and to representing the department with a high degree of professionalism.
  • Excellent interpersonal and communication skills, both written and verbal, with a proven ability to handle and de-escalate difficult situations with discretion, tact, and diplomacy.
  • Proven ability to supervise student staff and enhance their performance through mentorship and coaching.
  • Understanding of basic accounting, with demonstrated ability to accurately analyze and interpret debit and credit activity on accounts.
  • Demonstrated sensitivity to current student issues, such as gender neutrality, mental health, sexual violence, and the like.
  • Proven record of accuracy and attention to detail in a fast-paced multitasking environment.
  • Strong computer proficiency, including Word, Excel, PowerPoint, and Banner Student.

Working Conditions

This is a full-time, continuing position. The normal hours of work are 8:30 am to 4:30 pm, Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work due to programming and events.

Equity and Diversity

Wilfrid Laurier University is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities.

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