Ecosystem Community Lead

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced Ecosystem Community Lead to join our team at Scotiabank. As a key member of the Operations Support service team, you will be responsible for designing, delivering, and continuously improving the ecosystem service experience.

Key Responsibilities
  • Act as a central point of contact for employees in the Ecosystem, providing exceptional customer service and support.
  • Co-create process flow and guidelines for receiving, evaluating, and responding to employee inquiries, complaints, suggestions, and compliments.
  • Represent the Ecosystem citizens to the W3 Program Team, line management, and Ecosystem Council, understanding, prioritizing, and articulating challenges and successes of the Ecosystem.
  • Represent the Ecosystem to employees, responding to emails and moderating Ecosystem SharePoint site discussions, delivering Ecosystem orientation for new employees.
  • Support the Way We Work change program, providing input to leadership and program team about opportunities for reinforcing change program.
  • Develop and document processes and procedures for Ecosystem operations, embedding a Continuous Improvement approach.
  • Identify and support opportunities to bring the ecosystem population together, organizing booking and support for ecosystem meetings, and ensuring conference/meeting rooms are maintained according to Ecosystem standards.
  • Act as the first point of contact for guests/visitors to the Ecosystem, co-creating and delivering visitor welcome protocols.
  • Provide administrative support for the Ecosystem, including security, maintenance, supplies, correspondence/mail, and OHS Committee participation.
Requirements
  • Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
  • Excellent and proven customer service focus record.
  • Excellent verbal and written communication skills, including presentation skills to small to medium-sized groups.
  • Able to work with minimum supervision and in collaboration with a large team.
  • Strong relationship and people-oriented skills.
What We Offer
  • A rewarding career path with diverse opportunities for professional development.
  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals, inclusive workplace that values diversity of thought, background, and experience.
  • An organization committed to making a difference in our communities – for you and our customers.
  • Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Working Conditions
  • Work in a standard office-based environment; non-standard hours are a common occurrence. Standard work hours are between 7:30AM - 6:00PM. Occasional exchange shifts with other Ecosystem Community Lead is required.

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