Ecosystem Community Lead

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role

The Ecosystem Community Lead is a key member of the Operations Support service team, responsible for designing, delivering, and continuously improving the ecosystem service experience. This role requires strong customer service skills, excellent communication, and the ability to work collaboratively with a large team.

Key Responsibilities

  • Act as a central point of contact for employees in the Ecosystem, providing exceptional customer service and support.
  • Co-create process flow and guidelines for receiving, evaluating, and responding to employee inquiries, complaints, suggestions, and compliments.
  • Represent the Ecosystem citizens to the W3 Program Team, line management, and Ecosystem Council, articulating challenges and successes and assisting with solution development.
  • Deliver Ecosystem orientation for new employees, ensuring a smooth transition and onboarding process.
  • Support the Way We Work change program, providing input to leadership and the program team on opportunities for reinforcing change.
  • Develop and document processes and procedures for Ecosystem operations, embedding a Continuous Improvement approach.
  • Identify and support opportunities to bring the ecosystem population together, organizing events and meetings as required.
  • Act as the first point of contact for guests/visitors to the Ecosystem, providing a warm welcome and ensuring a positive experience.

Requirements

  • Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
  • Excellent customer service focus record, with a proven ability to work with minimum supervision and in collaboration with a large team.
  • Strong relationship and people-oriented skills, with excellent verbal and written communication skills, including presentation skills to small to medium-sized groups.

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development.
  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals, with an inclusive workplace that values diversity of thought, background, and experience.
  • An organization committed to making a difference in our communities, for you and our customers.
  • Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

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