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Service Advisor

2 months ago

Stouffville, Canada Canadian Tire Corporation Ltd Full time
{"title": "Service Advisor", "description": "Job Summary

The Service Advisor plays a vital role in our Automotive Service Centre, ensuring exceptional customer experiences and efficient service delivery. As a key member of our team, you will communicate directly with customers and Service Centre employees, managing customer needs and expectations regarding auto service maintenance and repairs.

Responsibilities:
  • Greet, assist, and thank customers in a friendly manner, over the phone and in person.
  • Offer professional and knowledgeable advice to build customer trust and loyalty.
  • Listen actively to identify customer concerns and problems with regards to repair and maintenance of their vehicle.
  • Prepare work orders and review estimated costs with customers.
  • Manage customer expectations of when their vehicle will be ready.
  • Act as a liaison between customers and Service Centre employees.
  • Schedule service appointments.
  • Ensure compliance with Health and Safety regulations.
Requirements:
  • Knowledge of automotive mechanics.
  • Ability to work shifts (days, evenings, weekends, and holidays).
  • Approachable and able to handle physical demands.
  • Strong communication and interpersonal skills.
  • Strong computer skills.
  • Ability to plan, organize, delegate, and follow up on daily tasks.
  • Valid driver's license for the province of employment.
  • Good working knowledge of COSTAR (asset).
  • Experience in a similar role (asset).
Our Commitment to Diversity and Inclusion:

We are dedicated to promoting diversity, inclusion, and belonging in the workplace, providing a work environment free from barriers where everyone has equal opportunities. We celebrate and welcome the diversity of all employees.

", "lang_code": "en"}