Service Advisor

5 months ago

WhitchurchStouffville, Canada Stouffville Toyota Full time

**Summary**

Stouffville Toyota upholds the standard and values of ensuring excellent customer care through every interaction with the dealership.

The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develop Strong Relationships with Customer and continue to develop the Relationship**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

**Service Experience**
- Greet each customer in a prompt, courteous manner
- Identify service needs of customer vehicle based upon historical service data.
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations to the customer.
- Inform customers before repairs: estimated service and repair costs and review details of service/repair invoice, insurance and warranty coverage and policies
- Deliver vehicles to customers, ability to review work performed and answer questions
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications, warranty maintenance and protection, and cost-saving options.
- Handle telephone inquiries regarding work in process and appointments
- Schedule appointments using dealership approved process.
- Refer leads and prospects for vehicle sales to the sales departments
- Assist the service manager as necessary
- All other duties as assigned

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

**Commit to the Dealership Brand**
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively promote and develop new business.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Basic computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to operate manual and automatic transmissions.
- Adaptable to work evening and weekend shifts as scheduled.

**Education & Experience**
- Service advising experience is a definite plus
- Knowledge of the PBS system is an asset
- Extensive knowledge of automotive industry and parts
- Genuinely helpful, customer-focused, goal-driven, and detail-oriented
- Equally excellent in listening and speaking skills to communicate well with customers, technicians, and management

  • Resource Advisor

    5 months ago

    Whitchurch-Stouffville, Canada Job Skills Full time

    **Resource Advisor** **Full-time Opportunity** **York Region** **Who we are**: Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community. **What we need**: Results-driven individuals who: - Are inspired by helping people achieve their employment goals - Have excellent...

  • Parts Advisor

    4 months ago

    Whitchurch-Stouffville, Canada Zanchin Automotive Group Full time

    Parts Advisor career and employment opportunity awaits you. Stouffville Chrysler , part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic PARTS ADVISOR  to...

  • Customer Service Advisor

    5 months ago

    Stouffville, Canada Bruce's Auto Service Full time

    **Main responsibilities include**: - Greeting and welcoming customers as they approach the front desk - Answering questions and addressing complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files - Scheduling appointments for customers - Keep front desk...

  • Service Advisor

    2 months ago

    Stouffville, Canada Canadian Tire Full time

    Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!! **Job summary** The Service Advisor works in a fast-paced Automotive Service Centre environment...

  • Automotive Service Advisor

    5 months ago

    Stouffville, Canada Mario's Auto Repair Full time

    '''Duties''' - Greet customers and provide them with a positive experience - Listen to customer concerns and accurately document them - Provide recommendations for automotive repairs and maintenance based on customer concerns and vehicle inspections - Explain repair estimates and obtain customer approval for work to be performed - Coordinate with technicians...

  • Automotive Service Advisor

    5 months ago

    Stouffville, Canada Mario's Auto Repair Full time

    '''Duties''' - Greet customers and provide them with a positive experience - Listen to customer concerns and accurately document them - Provide recommendations for automotive repairs and maintenance based on customer concerns and vehicle inspections - Explain repair estimates and obtain customer approval for work to be performed - Coordinate with technicians...

  • Automotive Service Professional

    4 days ago

    Whitchurch–Stouffville, Ontario, Canada Zanchin Automotive Group Full time

    Established in 1973, Zanchin Automotive Group is a family-owned and operated network of over 35 dealerships that values talent, enthusiasm, and dedication. As a Service Advisor with our team, you will play a pivotal role in providing exceptional customer service and ensuring seamless communication between clients and our skilled technicians.We offer a...

  • Lube Technician

    6 months ago

    Whitchurch-Stouffville, Canada Stouffville Toyota Full time

    *** The Lube Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a technician is to instill brand loyalty and ensure a positive customer service experience. The Lube Technician has excellent...

  • Express Lube Automotive Service Professional

    1 week ago

    Whitchurch–Stouffville, Ontario, Canada Zanchin Automotive Group Full time

    Express Lube Automotive Service OpportunityZanchin Automotive Group, a leader in the automotive industry, is seeking an experienced Express Lube Automotive Service Professional to join our team. As part of our Express Lube team, you will be responsible for performing vehicle maintenance and repair on customer vehicles.About the Opportunity:Perform express...

  • Small Business Advisor

    6 months ago

    Stouffville, Canada Scotiabank Full time

    Requisition ID: 183372 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...

  • Service Advisor

    2 months ago

    Stouffville, Ontario, K4A, Ottawa, Canada Canadian Tire Corporation Ltd Part time

    Service Advisor Type : Parttime Location : Stouffville On Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!! Job summary The Service...

  • Parts Sales Specialist

    1 month ago

    Whitchurch–Stouffville, Ontario, Canada Zanchin Automotive Group Full time

    Unlock Your Career Potential as a Parts Advisor!Stouffville Chrysler, part of Zanchin Automotive Group, is seeking an experienced and enthusiastic Parts Advisor to join our team. As a key member of our parts sales and logistics team, you will be responsible for providing exceptional customer service, recommending and selling parts and accessories, and...

  • Senior Financial Advisor

    1 month ago

    Whitchurch-Stouffville, Canada CIBC Full time

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir.Les membres de notre équipe disposent de ce dont ils ont besoin...

  • Assistant Administrator

    4 weeks ago

    Whitchurch–Stouffville, Ontario, Canada Mon Sheong Foundation Full time

    Job SummaryThe Assistant Administrator plays a vital role in the operation of the home, working closely with the Home Administrator to ensure the smooth delivery of services. This position requires strong leadership and administrative skills, with a focus on implementing policies and procedures to maintain high standards of resident care.Key...

  • Senior Financial Advisor

    6 months ago

    Whitchurch-Stouffville, Canada CIBC Full time

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.  À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont...

  • Apprentice Technician

    4 weeks ago

    Whitchurch–Stouffville, Ontario, Canada Zanchin Automotive Group Full time

    Vehicle Maintenance and Repair TechnicianZanchin Automotive Group is seeking a skilled and enthusiastic Apprentice Technician to join our team. As a key member of our service department, you will be responsible for performing vehicle maintenance and repair on customer and dealership vehicles.Key Responsibilities:Perform basic vehicle care and maintenance,...

  • Apprentice Technician

    4 weeks ago

    Whitchurch–Stouffville, Ontario, Canada Zanchin Automotive Group Full time

    Job Summary:Zanchin Automotive Group is seeking an experienced and enthusiastic Apprentice Technician to join our team. As an integral part of our "we can do that" operation, this position is responsible for performing vehicle maintenance and repair on customer and dealership vehicles, while developing practical skills.Key Responsibilities:Perform basic...

  • Assistant Administrator

    4 weeks ago

    Whitchurch–Stouffville, Ontario, Canada Mon Sheong Foundation Full time

    Job SummaryThe Assistant Administrator plays a vital role in supporting the Home Administrator in the operation of the home. This position requires strong administrative skills, as well as the ability to work closely with the Home Administrator to ensure the smooth day-to-day functioning of the home.Key ResponsibilitiesImplement policies and procedures as...

  • Assistant Administrator

    4 weeks ago

    Whitchurch–Stouffville, Ontario, Canada Mon Sheong Foundation Full time

    Job SummaryThe Assistant Administrator plays a vital role in the Mon Sheong Foundation, working closely with the Home Administrator to ensure the smooth operation of the home. This position requires strong administrative skills, as well as the ability to support day-to-day operations and liaise with community agencies and regulatory bodies.Key...

  • Apprentice Technician

    4 weeks ago

    Whitchurch–Stouffville, Ontario, Canada Zanchin Automotive Group Full time

    About the OpportunityThis role is responsible for performing vehicle maintenance and repair on customer and dealership vehicles, while developing practical skills.Key responsibilities include:Performing basic vehicle care and maintenance, including oil change, lubrication work, filter replacement, and tire rotation/replacementCommunicating with the Service...