Resource Advisor

**Resource Advisor**

**Full-time Opportunity**

**York Region**

**Who we are**: Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community.

**What we need**: Results-driven individuals who:

- Are inspired by helping people achieve their employment goals
- Have excellent organizational skills with the ability to multi-task and problem solve.
- Have a keen eye for maintaining accuracy and detail in a fast paced environment
- Have superior oral and written communication skills including an excellent telephone manner
- Have demonstrated experience in _Communication, Building Trust, Information Monitoring, Managing Work, Planning and Organizing, Technical/Professional Knowledge and Skills_
- Have solid knowledge of all facets of job search and career development including the current Canadian labour market, Canadian workplace practices, job search strategies and techniques
- Have experience working with clients with barriers
- Have intermediate to advanced proficiency in MS Office programs including Word, Excel, Outlook, Access and PowerPoint
- Have a valid Driver’s license and access to a reliable vehicle
- **What you will do**: The Resource Advisor supports the activities of the Job Skills Employment Programs and Services activities by:

- Obtaining, updating and assisting clients to access information and resource centre materials
- Reviewing client completed Needs Assessments and making determination to refer for Assisted Services Assessment
- Assisting clients with the development, review and submission of Better Jobs Ontario Applications, through workshops and one-on-one assistance
- Providing information to employers who are unfamiliar with our services (either by phone or in person) and accepting job postings
- Providing orientation/information to clients regarding job search tools and strategies, apprenticeship training, workplace safety and the Canadian workplace
- Providing guidance for clients to develop a job search strategy, identifying and matching career interests, skills and aptitudes, and preparing a resume and cover letter
- Assisting clients in the completion of paperwork
- Following standard procedures for receiving and directing calls and handling walk-in clients
- Providing general program information to clients and refers appropriately
- Working cooperatively with other staff to ensure consistent and efficient reception coverage while providing excellent customer service
- Ensuring client data is input accurately into both the RI and EOIS databases and runs reports
- Maintaining file notes and appropriate documentation about clients’ progress as required
- Developing monthly summary reports and completes other administrative duties as necessary
- Conducting, summarizing and reporting customer satisfaction surveys for RA clients
- Researching and analyzing current and future job market trends that are relevant to the client base
- Preparing files and maintaining filing system as required
- Typing correspondence, sending faxes and distributing mail
- Supporting Facilitation Team through “on call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as-needed fill-in basis
- Participating in community activities and job fairs
- Networking with community and employment agencies as required
- Conducting outreach to clients and employers as necessary

QUALIFICATIONS:

- Minimum education requirement is a Post-secondary education, preferably in Career Development or Social Service and/or related experience
- 2-4 years’ experience in the Social Service sector

COMPETENCIES:

- Effective Communication (Listening Skills)
- Fostering Teamwork
- Functional, Technical and Organizational Proficiency
- Strategic Thinking
- Multi-tasking Abilities
- Coaching
- Information Seeking Abilities
- Planning and Goal Setting Abilities

**What you will get**: In addition to the satisfaction gained from helping people reach their goals, Job Skills offers:

- Work Schedule: Monday - Friday, 35 hours per week
- Generous paid time off (including enhanced vacation time off, personal needs time off and optional year round “summer hours” schedule, etc.) to encourage work/life balance
- Comprehensive, employer-paid health benefits package (including extended health and dental)
- Defined, employer-matched pension plan
- Employee assistance program
- Professional development opportunities
- A diverse and inclusive workplace
- Free on-site parking

Job Skills is a forward thinking, not-for-profit, charitable organization that is constantly developing or implementing new Programs to help individuals achieve economic independence. In doing so, we aim to contribute to the economic and social viability of our community. We are ethical, client-focused, performance-oriented and believe in the personal growth of our staff, our community and our clients.

As a _Resource Advisor _with Job