IT Support Specialist

5 days ago


Sherwood Park, Alberta, Canada Heritage Investment Corp. Full time
About Heritage Investment Corp.

Heritage Investment Corp. is a dynamic organization that requires skilled professionals to provide top-notch support services to our clients and internal teams.

Job Description

We are seeking a highly motivated Technical Help Desk Professional to join our team. In this role, you will be responsible for delivering exceptional technical support and guidance to users experiencing difficulties with computer systems, applications, and software.

Key Responsibilities:
  • Provide timely and effective technical assistance via phone, email, or in-person communication
  • Analyze and troubleshoot technical issues, identifying root causes and implementing solutions
  • Collaborate with users to understand their technical needs and preferences, offering personalized advice and training as required
  • Maintain accurate records of problems and solutions, contributing to the development of knowledge base and best practices
  • Contribute to the improvement of applications and software through feedback and suggestions
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Familiarity with Windows, macOS, and mobile operating systems
  • Ability to work effectively in a team environment
Compensation and Benefits:

The successful candidate can expect a competitive salary of $$65,000 - $85,000 per year, commensurate with experience and qualifications. Our comprehensive benefits package includes health, dental, and vision coverage, as well as access to ongoing training and professional development opportunities.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional technical support, please submit your application, including your resume and cover letter, to us.



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