Front Desk Manager
1 week ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Alpine Motel. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff.
Key Responsibilities- Customer Service: Provide excellent customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
- Front Desk Operations: Manage the front desk, including checking in and out guests, handling room assignments, and processing payments.
- Staff Supervision: Supervise and train front desk staff, ensuring they are providing excellent customer service and meeting hotel standards.
- Problem-Solving: Address and resolve guest complaints and concerns in a timely and professional manner.
- Communication: Communicate effectively with guests, staff, and management to ensure seamless hotel operations.
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
- Experience: 1 to less than 7 months of experience in a similar role.
- Computer and Technology Knowledge: Proficient in MS Word, Central Reservation System (CRS), and MS Excel.
- Security and Safety: Basic security clearance.
- Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with attention to detail, and a combination of sitting, standing, and walking.
- Free Parking: Available for employees.
- Permanent Employment: Opportunity to join a dynamic team and grow with the company.
- English Language: Primary language of communication.
- Hours of Work: 35 hours per week.
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