Hotel Front Desk Clerk

2 weeks ago


Kamloops, British Columbia, Canada Quality INN Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Quality INN. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Service: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Customer Service: Provide excellent customer service, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Experience in a hotel or hospitality environment is an asset.
  • Language: Fluency in English is required.
  • Work Hours: 30 to 40 hours per week.
Work Environment

As a Hotel Front Desk Clerk at Quality INN, you will work in a fast-paced environment with a high level of customer interaction. You must be able to multitask, work under pressure, and maintain a professional demeanor at all times.



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