Customer Service Representative

1 month ago


Richmond Hill, Ontario, Canada Parkland Corporation Full time

The Customer Experience Representative Role

This role is responsible for delivering exceptional customer experiences through multiple channels. If you have excellent communication skills and a passion for customer service, this could be the perfect opportunity for you to grow your career.

Responsibilities

- Manage existing customer accounts, recording and maintaining account information
- Respond to a high volume of customer inquiries, achieving a Service Level of 85%
- Evaluate customer requests to handle them promptly and professionally
- Direct or escalate unresolved issues to designated resources
- Increase revenue through inside sales initiatives
- Perform customer verifications and credit checks
- Process credit card pre-authorizations and sales accurately

Requirements

- Excellent interpersonal and communication skills, with a relentless focus on customer satisfaction
- Knowledge of customer service principles and practices
- Proficient in relevant computer applications (Office 365, ERP, CRM, etc.)
- Good data entry and keyboard skills
- Attention to detail and accuracy
- Problem-solving skills and the ability to multitask and prioritize tasks
- A self-starter, flexible, and able to work well under stress
- Experience with training and onboarding at Parkland or previous (Training SME)

Why Join Us?

We are committed to providing equal opportunities to all applicants and strive to create a diverse and inclusive workplace. If you're a down-to-earth achiever who is always looking for ways to improve, we want to hear from you.



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