Customer Service Representative
1 month ago
The Customer Experience Representative Role
This role is responsible for delivering exceptional customer experiences through multiple channels. If you have excellent communication skills and a passion for customer service, this could be the perfect opportunity for you to grow your career.
Responsibilities
- Manage existing customer accounts, recording and maintaining account information
- Respond to a high volume of customer inquiries, achieving a Service Level of 85%
- Evaluate customer requests to handle them promptly and professionally
- Direct or escalate unresolved issues to designated resources
- Increase revenue through inside sales initiatives
- Perform customer verifications and credit checks
- Process credit card pre-authorizations and sales accurately
Requirements
- Excellent interpersonal and communication skills, with a relentless focus on customer satisfaction
- Knowledge of customer service principles and practices
- Proficient in relevant computer applications (Office 365, ERP, CRM, etc.)
- Good data entry and keyboard skills
- Attention to detail and accuracy
- Problem-solving skills and the ability to multitask and prioritize tasks
- A self-starter, flexible, and able to work well under stress
- Experience with training and onboarding at Parkland or previous (Training SME)
Why Join Us?
We are committed to providing equal opportunities to all applicants and strive to create a diverse and inclusive workplace. If you're a down-to-earth achiever who is always looking for ways to improve, we want to hear from you.
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