Customer Service Representative

1 week ago


Richmond Hill, Ontario, Canada Paymentus Full time
Job Title: Customer Service Representative

About the Role:
This is a full-time opportunity to work as a Customer Service Representative. As a representative, you will be responsible for answering calls and responding to customer inquiries related to payment processing, technical issues, and other matters.

Key Responsibilities:
1. Process payments for our clients' mutual customers (Inbound and Outbound).
2. Ensure regular and predictable attendance, which is an essential function of the job.
3. Provide assistance to customers by explaining procedures, answering questions, and offering relevant information in a professional business manner.
4. Follow call center scripts and processes when handling different topics.
5. Collaborate with the Customer Service, Operations, Marketing, and Sales teams to improve client satisfaction.
6. Be available to work on statutory holidays and/or as needed by the business.

Requirements:
- Minimum two years of customer service experience.
- A secondary school diploma or minimum of high school diploma.
- Inbound call center customer service experience.
- Proficient in English and Spanish.

Compensation:
We offer a competitive salary of $40,000 per year, making it an attractive option for those looking to advance their careers in customer service. The expected hours of work are 40 hours per week, ensuring a stable work-life balance.

Work Environment:
The job operates in a professional office environment, utilizing standard office equipment such as laptops, photocopiers, and printers. The CSR will be required to work at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Equal Employment Opportunity Statement:
Pursuant to applicable laws and regulations, Paymentus is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and perspectives.

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