Ecommerce Customer Service Representative
1 week ago
We are Veradek Inc., a leading North American outdoor lifestyle brand. Our company has experienced significant growth over the past decade, thanks to ecommerce's contribution to our expansion and customer satisfaction.
As a young company, we prioritize employee development and career advancement within a supportive culture. We seek an organized, empathetic, and customer-focused representative to join our team.
The ideal candidate will be passionate about our growth strategy and ambitions to expand our product offerings, enter new markets, and become a household name in the home space.
Key responsibilities include:
- Responding to customer inquiries via email and website messages
- Maintaining a positive brand image through interactions with customers, vendors, or retailers
- Updating information and basic reports in Excel
- Managing a database of customer inquiries
We offer a comprehensive benefits package, including health and dental benefits, as well as a five-day workweek from 8:00 am to 4:00 pm (with Saturday and Monday required and the remaining two days up to the candidate).
Successful candidates should possess:
- Superior customer service skills, displaying effective communication and timely problem-solving
- Knowledge of Microsoft Office Suite (Word, Excel), QuickBooks, and Gorgias or related CRM software
We estimate the salary for this role to be approximately $45,000 - $55,000 per year, based on industry standards and location considerations.
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