Ecommerce Customer Service Representative

1 week ago


Richmond Hill, Ontario, Canada Veradek Inc. Full time

We are Veradek Inc., a leading North American outdoor lifestyle brand. Our company has experienced significant growth over the past decade, thanks to ecommerce's contribution to our expansion and customer satisfaction.

As a young company, we prioritize employee development and career advancement within a supportive culture. We seek an organized, empathetic, and customer-focused representative to join our team.

The ideal candidate will be passionate about our growth strategy and ambitions to expand our product offerings, enter new markets, and become a household name in the home space.

Key responsibilities include:

  • Responding to customer inquiries via email and website messages
  • Maintaining a positive brand image through interactions with customers, vendors, or retailers
  • Updating information and basic reports in Excel
  • Managing a database of customer inquiries

We offer a comprehensive benefits package, including health and dental benefits, as well as a five-day workweek from 8:00 am to 4:00 pm (with Saturday and Monday required and the remaining two days up to the candidate).

Successful candidates should possess:

  • Superior customer service skills, displaying effective communication and timely problem-solving
  • Knowledge of Microsoft Office Suite (Word, Excel), QuickBooks, and Gorgias or related CRM software

We estimate the salary for this role to be approximately $45,000 - $55,000 per year, based on industry standards and location considerations.



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