Customer Service Excellence Associate
3 weeks ago
Welcome to Parkland Corporation, where we strive to deliver exceptional customer experiences. Our Customer Experience Representative (CXR) role is a fantastic opportunity to join our team and make a meaningful impact.
**Job Summary:**
- We are seeking a highly motivated and detail-oriented individual to provide top-notch customer service across multiple channels, including phone, email, social media, and chat.
**Key Responsibilities:**
- Customer Account Management: Open and manage existing customer accounts by recording and maintaining accurate account information.
- Customer Inquiries: Respond to and resolve customer inquiries in a timely and professional manner, achieving a 85% Service Level.
- Credit Verification: Perform credit verification using the Equifax credit tool and process credit card pre-authorizations and sales accurately.
- Inside Sales Initiatives: Increase revenue through inside sales initiatives and direct or escalate requests and unresolved issues to designated resources.
**Requirements:**
- Excellent Interpersonal Skills: Great communication and listening skills, with relentless customer focus.
- Proficiency in Computer Applications: Proficient in relevant computer applications, including Office 365, ERP, CRM, etc.
- Problem-Solving Skills: Strong problem-solving skills, with attention to detail and accuracy.
- Multitasking/Prioritizing Skills: Ability to multitask and prioritize tasks effectively.
**What We Offer:**
- Humble and Supportive Work Environment: Join a company that values humility, hunger for knowledge, and smart thinking.
- Competitive Benefits: Enjoy competitive benefits, including salary, bonus, and stock options.
- Meaningful Extras: Participate in employee resource groups and affinity networks, fostering a culture of diversity, equity, inclusion, and belonging.
**Salary Estimate:** $55,000 - $65,000 per year, depending on location and experience.
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