Customer Service Excellence Associate

3 weeks ago


Richmond Hill, Ontario, Canada Parkland Corporation Full time

Welcome to Parkland Corporation, where we strive to deliver exceptional customer experiences. Our Customer Experience Representative (CXR) role is a fantastic opportunity to join our team and make a meaningful impact.

**Job Summary:**

  • We are seeking a highly motivated and detail-oriented individual to provide top-notch customer service across multiple channels, including phone, email, social media, and chat.

**Key Responsibilities:**

  1. Customer Account Management: Open and manage existing customer accounts by recording and maintaining accurate account information.
  2. Customer Inquiries: Respond to and resolve customer inquiries in a timely and professional manner, achieving a 85% Service Level.
  3. Credit Verification: Perform credit verification using the Equifax credit tool and process credit card pre-authorizations and sales accurately.
  4. Inside Sales Initiatives: Increase revenue through inside sales initiatives and direct or escalate requests and unresolved issues to designated resources.

**Requirements:**

  • Excellent Interpersonal Skills: Great communication and listening skills, with relentless customer focus.
  • Proficiency in Computer Applications: Proficient in relevant computer applications, including Office 365, ERP, CRM, etc.
  • Problem-Solving Skills: Strong problem-solving skills, with attention to detail and accuracy.
  • Multitasking/Prioritizing Skills: Ability to multitask and prioritize tasks effectively.

**What We Offer:**

  • Humble and Supportive Work Environment: Join a company that values humility, hunger for knowledge, and smart thinking.
  • Competitive Benefits: Enjoy competitive benefits, including salary, bonus, and stock options.
  • Meaningful Extras: Participate in employee resource groups and affinity networks, fostering a culture of diversity, equity, inclusion, and belonging.

**Salary Estimate:** $55,000 - $65,000 per year, depending on location and experience.



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