Multilingual Customer Service Specialist
2 days ago
We are seeking a highly skilled and customer-focused Multilingual Customer Service Specialist to join our team in Ottawa. In this role, you will be responsible for providing exceptional service to clients from diverse backgrounds.
Job Summary:
The successful candidate will possess excellent communication skills, both written and verbal, with the ability to work effectively in a fast-paced environment. You will be required to answer customer inquiries, resolve issues, and provide solutions that meet their needs.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and concerns in a professional and courteous manner
- Provide product information and make recommendations to customers
- Work collaboratively with colleagues to achieve team goals and objectives
Requirements:
- Diploma or degree in a related field (customer service, business administration, etc.)
- 2+ years of experience in a customer-facing role
- Excellent communication and problem-solving skills
- Bilingual proficiency in English and another language (written and verbal)
What We Offer:
- A competitive salary range of $45,000 - $55,000 per year, depending on experience
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- A comprehensive benefits package
About Us:
We are a leading recruitment agency with a reputation for excellence in the industry. Our team is dedicated to finding the best talent for our clients and providing top-notch service to our candidates. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
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