Multilingual Customer Service Ambassador
6 days ago
We are seeking a highly skilled and bilingual individual to join our team as a Multilingual Customer Service Ambassador. In this role, you will be responsible for providing exceptional customer service to clients in both English and French.
The successful candidate will have the ability to work in a fast-paced environment, handle multiple phone lines simultaneously, and maintain a high level of professionalism at all times.
This is a temporary to permanent position that offers a competitive salary of $41,200 - $44,800 per year, based on a 37.5 hour workweek. The hourly rate is between $20.50-$22 per hour.
Job DescriptionThis role requires the ability to work between 8am-8pm Monday through Friday, with a minimum of 3 weeks of training required before starting regular shifts. During this time, you will learn about our company's policies and procedures, as well as receive comprehensive training on our products and services.
As a Bilingual Customer Service Ambassador, you will be working in a fully office-based environment in Ottawa. A clear criminal record check (CRC) and security clearance (fingerprints) are required before your first day.
Some of the key skills and qualifications for this role include:
- Bilingualism in English and French
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and handle multiple tasks simultaneously
In addition to a competitive salary and benefits package, we offer a range of perks and rewards to support your personal and professional growth. These include:
- Ongoing opportunities for learning and development
- A supportive and inclusive work environment
- A comprehensive benefits package, including RRSP matching and wellness account
- Three weeks of vacation per year, increasing to four weeks after one year of service
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