Multilingual Customer Service Specialist

6 days ago


Ottawa, Ontario, Canada Randstad Full time

We are seeking a highly motivated and skilled Multilingual Customer Service Specialist to join our team at Randstad. As a Bilingual Claims Agent, you will be responsible for providing exceptional customer service to clients in both English and French languages.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will have the chance to learn new skills and exercise your customer service muscles. If you enjoy working with people, have experience in a call center or high-volume customer service role, and are fluent in both English and French, we want to hear from you

Key Responsibilities
  • Provide exceptional customer service to clients in both English and French languages.
  • Analyze and resolve complex claims in a timely and professional manner.
  • Work collaboratively with internal stakeholders to ensure seamless communication and resolution of issues.
Requirements

To be successful in this role, you must have:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills, both written and verbal.
  • The ability to work independently and as part of a team.
  • Fluency in both English and French languages.
What We Offer

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. In addition, you will receive:

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy.
  • Opportunities for career growth and development.
Location

This role is based in the heart of Ottawa, just west of downtown. You will have access to public transportation and amenities, making it an ideal location for those who value convenience and community.



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