Administrative Coordinator
4 days ago
At BrokerLink, we strive to uphold a work environment that embodies our core values: integrity, respect, customer-driven mindset, excellence, and generosity. This is reflected in our commitment to diversity and inclusion.
We seek like-minded individuals who can provide exceptional customer service with utmost professionalism.
Our team is invested in your growth and success. Your contributions are essential to our purpose of helping people. We aim to create an environment where you can thrive and grow professionally. With over 200 offices across Canada, we offer flexible work arrangements.
We are currently looking for a skilled Receptionist to join our BrokerLink Team in Cold Lake, AB. This is a permanent full-time opportunity.
As part of our employee promise, some of the benefits include:
- A comprehensive health and dental insurance benefits package
- A personal spending allowance to invest in your well-being
- An RRSP - Registered Retirement Savings Plan with company matching
- An ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- 'Dress for your day', dress according to your daily schedule
- A competitive compensation package with bonus aspect
- An employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023
Key responsibilities of this role include:
- Answering multi-line phones and directing client inquiries
- Managing the flow of walk-in customers and callers
- Ensuring customer needs are met through superior customer service
- Processing customer payments, bank deposits, petty cash management and account coding
- Participating in the billing team answering client calls regarding payments
- Monitoring and distributing incoming and outgoing mail, faxes and couriers
- Ensuring EPIC system & company portals are updated consistently
The ideal candidate will have:
- High School and/or Post-Secondary Education
- 2-5 years' experience in an office environment
- Computer skills - Keyboarding and MS Office
- Strong customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Exposure to Epic is an asset
- Excellent customer services skills and adept in conflict resolution
- Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
- Ability to pass a criminal background check and credit check
Salary Estimate: $40,000 - $60,000 per annum based on location and experience.
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