Customer Service Team Lead

3 weeks ago


Richmond, British Columbia, Canada Applewood Motors Richmond Inc. Full time
Job Title: Customer Service Supervisor

At Applewood Motors Richmond Inc., we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of sales and service representatives, and ensuring that our customers have a positive experience with our company.

Key Responsibilities:
  • Lead and manage a team of sales and service representatives to achieve sales and customer satisfaction goals.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Conduct performance reviews and provide coaching and training to team members to improve their skills and performance.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback and sales data to identify areas for improvement.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer service or sales role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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