Customer Service Team Lead
3 weeks ago
Job Title: Customer Service Team Lead
Job Summary:
We are seeking a highly organized and reliable Customer Service Team Lead to join our team at MindRight Counselling & Consulting Inc. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong ability to work in a team environment.
Key Responsibilities:
- Hire and train staff to ensure excellent customer service delivery
- Authorize payments and manage inventory
- Establish work schedules and supervise staff
- Resolve customer complaints and supply shortages
- Conduct performance reviews and provide feedback
Requirements:
- 1 year to less than 2 years of experience in a customer service role
- Permanent employment with 40 hours per week
- Fluency in English
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