Customer Service Team Lead

4 weeks ago


Richmond, British Columbia, Canada Progressive Concrete Ltd Full time

Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Progressive Concrete Ltd. The ideal candidate will have a strong background in customer service and experience in supervising teams.

Key Responsibilities

  • Supervise and coordinate the activities of customer service teams
  • Prepare and analyze reports to identify areas for improvement
  • Develop and implement customer service strategies to meet business objectives
  • Collaborate with other departments to ensure seamless customer experience
  • Ensure compliance with health and safety regulations

Requirements

  • Secondary (high) school graduation certificate
  • Experience in customer service and team supervision
  • Excellent communication and leadership skills


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