Customer Service Team Lead
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Team Lead to join our team at Progressive Concrete Ltd. The ideal candidate will have a strong background in customer service and experience in supervising teams.
Key Responsibilities
- Supervise and coordinate the activities of customer service teams
- Prepare and analyze reports to identify areas for improvement
- Develop and implement customer service strategies to meet business objectives
- Collaborate with other departments to ensure seamless customer experience
- Ensure compliance with health and safety regulations
Requirements
- Secondary (high) school graduation certificate
- Experience in customer service and team supervision
- Excellent communication and leadership skills
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