Customer Service Team Lead
4 weeks ago
Job Title: Customer Service Team Lead
About the Role:
We are seeking a highly organized and reliable Customer Service Team Lead to join our team at MindRight Counselling & Consulting Inc. As a key member of our customer service team, you will be responsible for supervising and coordinating the activities of our customer service representatives.
Key Responsibilities:
- Hire and train or arrange for training of staff
- Authorize payments by cheque
- Order merchandise
- Establish work schedules
- Sell merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Organize and maintain inventory
- Supervise and co-ordinate activities of workers
- Conduct performance reviews
Requirements:
- Organized
- Reliability
- Team player
- Ability to multitask
Experience:
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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