Safety Alert Coordinator
3 weeks ago
Welcome to Blackline Safety, a world leader in the development and manufacturing of wirelessly connected safety products. Our mission is to make sure every worker returns home safely.
We are seeking a skilled Safety Alert Coordinator to join our team at our headquarters in Calgary, AB. As a critical member of our Safety Operations Center, you will work closely with our customers to ensure their personnel are safe and secure.
This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment. You will be responsible for monitoring the safety of our customers' personnel, managing emergency alerts, and providing technical support when needed.
The ideal candidate will have at least five years of customer service experience, with a background in a customer service or dispatch role. You will also possess a valid First Aid and CPR certification.
As a Safety Alert Coordinator, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers. We offer a competitive salary, with an estimated annual salary range of $65,000 - $85,000, depending on experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan. We also provide opportunities for professional growth and development, as well as a fun and inclusive work environment.
Responsibilities:
- Monitor the safety of our customers' personnel
- Manage emergency alerts and follow escalation protocols professionally, with efficiency
- Respond to emergency situations with calm and confidence
- Provide basic troubleshooting and technical support when an alert is triggered
- Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
- Provide excellent customer service
- Maintain records and prepare reports
Shifts:
- Multiple shifts available, including overnight hours.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.
Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.
Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company, please visit our website at www.blacklinesafety.com.
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer and we consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.
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