Bilingual Intake Appointment Setter French

2 weeks ago

Québec, Quebec, Canada BruntWork Full time

This is a remote position.

Fulltime (40 hours a week)
Mon Fri 9 AM 6 PM (EST) includes 1h unpaid break

Job Description

As a Bilingual Virtual Receptionist, you will be the vital first point of contact for clients seeking psychological support. Your role combines customer service excellence with healthcare sensitivity, managing incoming calls, scheduling appointments, and ensuring a seamless patient experience. Working in a dynamic virtual environment, you will utilize state-of-the-art VoIP technology and CRM systems to efficiently manage client interactions. This position offers the unique opportunity to blend your linguistic skills with a passion for helping others, all while working flexibly from the comfort of your home.

Responsibilities
  • Answer and manage incoming calls professionally in both French and English
  • Schedule and coordinate appointments for new and existing clients
  • Provide informative and compassionate responses to client inquiries
  • Handle appointment rescheduling and cancellations with care and efficiency
  • Maintain strict patient confidentiality and adhere to clinic protocols
  • Assist with basic administrative tasks during periods of lower call volume
  • Collaborate with clinic staff to ensure smooth operations and patient satisfaction
Requirements
  • Fluent in French and English with excellent written and verbal communication skills
  • Previous sales experience required
  • Previous experience in healthcare reception or customer service roles preferred
  • Proficiency in using VoIP systems, scheduling software, and CRM platforms
  • Strong multitasking abilities and capacity to prioritize in a fast-paced environment
  • Exceptional attention to detail and problem-solving skills
  • Empathetic approach to client interactions and ability to handle sensitive situations
  • Comfortable working independently in a virtual setting
  • Reliable internet connection and quiet home office space

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