Bilingual Intake Specialist
4 weeks ago
This is a remote position with BruntWork that offers a unique blend of customer service and healthcare sensitivity. As a Bilingual Virtual Receptionist, you will be the vital first point of contact for clients seeking psychological support.
Key Responsibilities:
- Answer and manage incoming calls professionally in both French and English
- Schedule and coordinate appointments for new and existing clients
- Provide informative and compassionate responses to client inquiries
- Handle appointment rescheduling and cancellations with care and efficiency
- Maintain strict patient confidentiality and adhere to clinic protocols
- Collaborate with clinic staff to ensure smooth operations and patient satisfaction
Requirements:
- Fluent in French and English with excellent written and verbal communication skills
- Previous sales experience required
- Previous experience in healthcare reception or customer service roles preferred
- Proficiency in using VoIP systems, scheduling software, and CRM platforms
- Strong multitasking abilities and capacity to prioritize in a fast-paced environment
- Exceptional attention to detail and problem-solving skills
- Empathetic approach to client interactions and ability to handle sensitive situations
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