Bilingual Intake Specialist

4 weeks ago


Québec, Quebec, Canada BruntWork Full time

This is a remote position with BruntWork that offers a unique blend of customer service and healthcare sensitivity. As a Bilingual Virtual Receptionist, you will be the vital first point of contact for clients seeking psychological support.

Key Responsibilities:

  • Answer and manage incoming calls professionally in both French and English
  • Schedule and coordinate appointments for new and existing clients
  • Provide informative and compassionate responses to client inquiries
  • Handle appointment rescheduling and cancellations with care and efficiency
  • Maintain strict patient confidentiality and adhere to clinic protocols
  • Collaborate with clinic staff to ensure smooth operations and patient satisfaction

Requirements:

  • Fluent in French and English with excellent written and verbal communication skills
  • Previous sales experience required
  • Previous experience in healthcare reception or customer service roles preferred
  • Proficiency in using VoIP systems, scheduling software, and CRM platforms
  • Strong multitasking abilities and capacity to prioritize in a fast-paced environment
  • Exceptional attention to detail and problem-solving skills
  • Empathetic approach to client interactions and ability to handle sensitive situations


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