Career Opportunity: Bilingual Partner Support Specialist
3 weeks ago
About This Opportunity
We're seeking a dedicated, customer-focused, and bilingual individual to join our Canadian Partner Support team at Trupanion.
- Communicate effectively in both French and English to support our veterinary hospital and Territory Partner partners.
- Manage inquiries and resolve issues efficiently, including policy coverage and claims.
- Provide level 1 technical support for hospitals using Trupanion's software application.
- Collaborate with internal departments to ensure seamless support for partners and members.
- Assist Territory Partners with reporting and data analysis, and initiate timely pre-approvals for Trupanion Members and hospitals.
What We're Looking For
- Customer Service Experience: 2+ years in a customer service role with a multi-line phone system or in a contact center.
- Veterinary Industry Knowledge: Experience in the veterinary industry is a plus, but not required.
- Language Skills: Fluency in Canadian French.
- Excellent communication and problem-solving skills, with the ability to manage a high volume of inquiries.
- Proficiency with customer relationship management (CRM) software and other relevant tools.
Our Benefits and Perks
- Employer-paid extended health coverage for you and your family.
- Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
- Four weeks of paid time off and 11 paid float holidays.
- Five weeks, paid, sabbatical after five years of employment.
- Employer-paid medical insurance for one pet (cat or dog).
- Paid time off to volunteer at nonprofit organizations.
- Open, casual, pet-friendly, and fun work environment.
Compensation
The pay range for this position is $CAD - $CAD per hour on a full-time schedule. This role is also eligible for monthly bonuses based on individual achievement that complements the hourly pay.
Trupanion may also provide Restricted Stock Units, which vest over 4 years.
Location
This position is open to bilingual candidates anywhere in Canada with a preference for those in the Eastern or Atlantic Time Zones.
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