Technical Support Specialist

5 days ago

Québec, Quebec, Canada Intact Financial Corporation Full time
About the Role

Do you have a passion for helping others and staying up-to-date with the latest technology trends? We are seeking a highly motivated Technical Support Specialist to join our Centre of Digital Expertise in Montreal, Laval or Quebec City. As a Technical Support Specialist, you will be an expert in providing technical support to our belairdirect automérite customers.

This is a fantastic opportunity to work in a dynamic and customer service-oriented team where you will have the chance to grow and develop your skills. You will be working in a hybrid work model that provides a balance between working from home and enjoying meaningful in-person interactions.

Responsibilities
  • Answer incoming phone calls and chats: Resolve problems encountered by our automérite customers, Provide technical support for program activation and use, Assist with the mobile application, Client Centre and/or digital tools.
  • Make outbound calls: Encourage eligible customers to activate the automérite service, Provide assistance with the mobile application and/or Client Centre if needed, Be an ambassador for the program.
  • Promote self-service by guiding customers through the various tools available online or on their mobile application.
Requirements
  • Bilingualism (French and English) is mandatory.
  • Excellent customer service skills.
  • Tech savvy and comfortable with Apple and Android applications.
  • Dynamic and positive energy.
  • Experience in a call center environment (an asset).
  • Superior communication and persuasion skills.
About Us

We offer a comprehensive benefits package, including a financial rewards program, Employee Share Purchase Plan, flex pension and benefits package, flexible work arrangements, possibility to purchase extra days off per year, annual wellness account, access to tools and resources to support physical and mental health, and a dynamic workplace learning ecosystem. Our inclusive employee-led networks provide opportunities for education, inspiration, amplification of voices, building relationships, and development. We value inspiring leaders and colleagues who will lift you up and help you grow. We also have a Community Impact program that allows you to contribute to your community in unique ways.

Estimated Salary Range: $55,000 - $65,000 per year, depending on experience and qualifications.

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