ServiceNow Consultant Opportunity

3 days ago

Montreal, Quebec, Canada KPMG Canada Full time

We are seeking highly skilled professionals to join our ServiceNow team at KPMG Canada. As a Senior Consultant, you will be responsible for delivering exceptional client service and driving business results.

About the Role:

  • Support client pursuits by preparing proposals and leading presentations to senior executives
  • Build long-term business relationships with senior client personnel and executives through engagements and networking in professional organizations
  • Take accountability for client deliverables by leading engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value
  • Build your technical and analytical expertise by delivering high-quality results on time and proactively identifying and resolving project issues
  • Work with senior KPMG leaders to understand, enhance, and integrate service offerings across the Operations
  • Design and deliver consulting and technical methodologies around the ServiceNow platform
  • Work with clients to assess current state processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform
  • Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing
  • Be responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of one or two additional administrators
  • Provide expert-level support and technical mentoring, assisting customers with proof-of-concept activities, and leading practice build efforts to include development of practice intellectual property (IP)

What We Offer:

  • An estimated salary range of $85,000 - $110,000 per year, depending on experience and qualifications
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan
  • Ongoing training and professional development opportunities to help you grow your career
  • A dynamic and inclusive work environment that values diversity and promotes work-life balance

Requirements:

  • Bachelor's degree in Computer Science, Computer Engineering, or related technical field from an accredited college or equivalent work experience
  • ServiceNow Certified System Administrator or Certified Implementation Specialist, or other advanced certifications are considered an asset
  • ITIL foundations, intermediate, or expert-level certifications are considered an asset. PMP certification is also considered an asset
  • 4+ years of experience
  • Impeccable attention to detail, superior communication skills, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory
  • Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)

KPMG Way:

We are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements.

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