Senior Enterprise Architect Lead

1 week ago


Montreal, Quebec, Canada ServiceNow Full time

Company Overview

At ServiceNow, we're transforming the way work gets done. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

About the Role

We're seeking a seasoned Enterprise Architect Lead to join our team in Canada. As a key member of our architecture team, you will be responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.

This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices. You will interface with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

Key Responsibilities

  • Develop strong relationships with CIOs and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey. Translate business objectives into outcomes and create a customer roadmap.
  • Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
  • Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with core systems.
  • Establish and manage technical governance processes.
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
  • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.

Requirements

  • Canadian citizenship or permanent residency status and reside in Canada.
  • 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
  • Fortune 500 or OEM Software or Cloud CO enterprise architect.
  • Career progression (Technical, Architecture).
  • Experience working with functional business leaders, identifying business objectives, and developing outcome-focused roadmaps.
  • Large program experience leading architecture and design.
  • Enterprise architecture experience and relevant certifications (Togaf, IT4IT, etc).
  • Cloud application technology experience in implementing SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy.
  • Minimum 2 years of ServiceNow Platform Experience required.

Benefits

We offer a competitive salary range of $150,000 - $200,000 per year, depending on experience, plus additional benefits such as medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

Note: We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity, or expression, marital status, veteran status, or any other category protected by law.



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