Insurance Claims Resolution Specialist

1 week ago


Old Toronto, Canada Zurich Australian Insurance Ltd. Full time

Zurich Canada is a leading insurance provider serving mid-sized and large companies in the Canadian commercial market for 100 years.

We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB) and want you to bring your whole self to work.

As a Claims Counsel, you will handle litigated claims specific to Cyber, Crime, D&O, E&O, EPL and Environmental policies of low to moderate exposure and complexity within specific limits of authority.

You will be required to:

  • Review claim documents and investigate to analyze coverage, liability and damages
  • Draft appropriate coverage position correspondence addressing liability and damages and address coverage with insureds, brokers, Business Unit, Insurance Tower, mediators and judges as necessary
  • Deliver exceptional customer service by building and maintaining relationships with customers, brokers and external partners
  • Ensure claim and file management complies with Zurich Best Practices as well as the insurance regulatory frameworks
  • Proactively manage litigated files through external counsel
  • Prepare and develop strategy for resolution of claims. Ensure that claims are timely and appropriately reserved
  • Attend and participate in mediation/ settlement conference
  • Provide claims insights to assist business units and collaborate with underwriters to identify trends and claim issues
  • Protect Zurich's reputation by keeping claims information confidential

In order to succeed in this role, you will need:

  • Juris Doctor and 3 or more years of experience in the insurance industry handling claims or JD and 3 or more years of legal practice experience in the insurance area
  • Negotiation experience
  • Customer service experience
  • Microsoft Office experience
  • Detail oriented and analytical
  • Strong verbal, written and interpersonal communication skills

We offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package of around $120,000 per year.



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