Travel Insurance Claims Specialist

1 week ago


Toronto, Ontario, Canada Europ Assistance Full time

At Europ Assistance Canada, part of the Generali Group, we are seeking a highly skilled Travel Insurance Claims Specialist to join our team in Toronto.

We require an experienced candidate with strong communication skills and knowledge of travel insurance products to handle claims efficiently.

The ideal candidate will be fluent in both English and French, able to work in a fast-paced environment, and prioritize tasks effectively.

This role offers a unique opportunity to work with a global company actively operating in over 200 countries, delivering travel assistance and insurance solutions to customers worldwide.

In this position, you will be responsible for:

  • Providing exceptional customer service, responding promptly to client inquiries, and resolving claims in a timely manner.
  • Taking ownership of claims, identifying clients' primary needs, and offering value-added advice to ensure effective problem resolution.
  • Initiating travel insurance claims, ensuring accurate information is captured, and providing clients with benefits and claim details.
  • Collaborating with internal teams to support new and existing claimants, handling documentation, and communicating with decision-makers.

You will have the opportunity to work in a hybrid or remote environment, with flexible hours to accommodate varying call volumes. Our team is committed to taking ownership of client problems, demonstrating accountability, and protecting client confidentiality.

To succeed in this role, you will need:

  • A high school diploma.
  • Superior communication skills.
  • Knowledge of travel insurance products is preferred.

We estimate that the salary range for this position will be around $55,000 - $65,000 per annum, depending on experience and qualifications. We appreciate all applications, but only candidates selected for an interview will be contacted.



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