Claims Manager

4 months ago


Toronto, Canada Zurich Insurance Full time

**Are you ready to grow your career in insurance?**
- At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.- Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.- WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.**So, what’s our mission?**
- Protecting travellers - and supporting those responsible for their safety - is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.**So, what’s the job?**
- As a Third-Party Administrator (TPA) Claims Manager, you will be in a team of managers who play a crucial role in overseeing the complete claims management process, ensuring that all travel insurance claims are managed with precision, efficiency, and empathy. You and your managerial peers focus will be on achieving operational excellence, consistently leading a team of claims specialists towards meeting and exceeding key performance indicators (KPIs) and contractual service levels (SLAs).- Along with your claims managerial peers, you’ll manage day-to-day claims department operations, including reviewing and approving claims decisions, ensuring prompt processing in line with company policies.
- You'll handle disputes and escalations, working with claimants, internal teams, peers, brokers, and underwriters to find fair resolutions.
- You'll lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
- You'll work as part of a team to implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
- You'll conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
- You'll participate in overseeing the onboarding and training of new team members, supporting their development and fostering a collaborative and positive work environment.

**And what are we looking for?**
- You'll have 5+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities.
- You’ll demonstrate a proven track record in claims adjudication, a strong customer service orientation, and a commitment to ensuring high levels of satisfaction.
- You'll be skilled in process improvement and change management to enhance claims operations and efficiency.
- You'll possess excellent communication skills with the ability to convey complex information clearly to various stakeholders.
- You'll have a relevant educational background with a Bachelor’s degree or certifications in business administration, Insurance, Risk Management, or related fields/experience. Experience with travel insurance claims is a plus.
- If you possess these skills, knowledge, and experience, and are ready to take on a challenging and rewarding role as a TPA Claims Manager, we encourage you to apply. Join us in delivering exceptional service and achieving operational excellence in the world of travel insurance.**So, why choose us?**
- We value optimism, caring, togetherness, reliability, and determination.- We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.**Career growth.** This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.**Take the time you need, for you and your community. **We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), alon



  • Toronto, Canada Specialty Claims Canada Full time

    **Specialty Claims Canada** **“Specialty Claims” **is the in-house claims management department of Specialty Programs Group Canada “SPGC”. Specialty Claims prides itself on managing claims on behalf of the Cansure, Beacon and i3 brands. We manage claims for both our Canadian and London based market partners under a delegated authority. It is the...


  • Greater Toronto Area, Canada DSB Claims Solutions Inc. Full time

    Named Best's Recommended Insurance Adjusters 2019 and awarded The Winmar Award for Excellence in Claims Service in 2018 and 2020, DSB Claims Solutions’ ongoing commitment to providing best-in-class service is evidenced by the team’s unrivalled depth of experience and availability 24/7 - 365 days a year. DSB knows that success depends on building a world...


  • Toronto, Canada Coast Claims Insurance Full time

    **Company Overview** Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we've attracted top-notch talent and extend our reach across British Columbia, Alberta, Ontario, and the Northwest Territories. Currently positioned as Canada's fourth-largest firm. Today we are still employee-owned,...


  • Greater Toronto Area, Canada DSB Claims Solutions Inc. Full time

    Named Best's Recommended Insurance Adjusters 2019 and awarded The Winmar Award for Excellence in Claims Service in 2018 and 2020, DSB Claims Solutions’ ongoing commitment to providing best-in-class service is evidenced by the team’s unrivalled depth of experience and availability 24/7 - 365 days a year. DSB knows that success depends on building a world...


  • Toronto, Canada Property Claims Examiners - Full-time (Remote, Ontario) Full time

    Company: Property Claims Examiners - Full-time (Remote, Ontario) International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.- Responsibilities: - Examine moderate to...


  • Toronto, Canada Housing Services Corporation Full time

    The Housing Services Corporation (HSC) is on a mission to build a strong, financially sustainable, affordable social housing sector in Ontario. Created by the Province of Ontario in 2002, HSC works directly with municipalities and housing providers to deliver business services that help them achieve their goals. We are currently recruiting for a Claims...


  • Toronto, Canada Housing Services Corporation Full time

    The Housing Services Corporation (HSC) is on a mission to build a strong, financially sustainable, affordable social housing sector in Ontario. Created by the Province of Ontario in 2002, HSC works directly with municipalities and housing providers to deliver business services that help them achieve their goals. We are currently recruiting for a Claims...


  • Toronto, Canada DWF Full time

    Why join us?: DWF Claims Canada Ltd. is a multi-disciplinary commercial claims organisation (A third party adjusting firm) working with insurers to manage their claims portfolios from our network of offices across the globe. In Canada we have offices in Vancouver and Toronto. This position can be remote from anywhere in Canada. Our Canadian office is...


  • Old Toronto, Canada CNA Canada Full time

    Job OverviewCNA Canada is a leading insurance company that offers a unique opportunity for an experienced Claims Leader and Manager to join our team. As a key member of our organization, you will be responsible for managing complex claims and driving business growth.About the RoleWe are seeking a highly skilled and experienced Claims Leader and Manager who...

  • Claims Analyst

    2 months ago


    Toronto, Canada Toronto Hydro Full time

    **WORK ILLUSTRATION**: Reporting to the Manager, Claims Management, the Claims Analyst is responsible for the timely investigation, analysis and resolution of property and casualty claims. The incumbent also supports in the analysis and packaging of claims data reporting. The incumbent is expected to behave ethically and follow the established code of...


  • Toronto, Canada WCG International Consultants Ltd. Full time

    **Company Description** We believe in the power of work.** Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. **_ About the role_** **Location**:...


  • Toronto, Canada Zurich Canada Full time

    The OpportunityAre you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If you have previous experience managing people in a specialty claims...

  • Claims Specialist

    7 months ago


    Toronto, Canada AXIS Insurance Full time

    This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS,...


  • Toronto, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Brampton Employee Type - Regular Employee FT Salaried **About This Opportunity**: The Worker's Compensation Clams Manager is responsible for the improvement, coordination and oversight of the company worker's compensation claims management programs including Return to Work and Claims Management for Provincial Workers...


  • Toronto, Canada Chubb Full time

    Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution...


  • Toronto, Canada Purves Redmond Full time

    **Risk Management Team**: **Accountabilities**: - Handle a variety of claims, including Commercial General Liability, Bodily Injury, Accident & Benefits, Third Party Property Damage and First Party Property Damage, ensuring timely and effective resolution. - Investigate, analyze, and assess claims, interpreting complex legal documents, and performing...

  • Director, Claims

    2 months ago


    Toronto, Canada CNA Insurance Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Responsible for the overall management of the most complex claims in a...

  • Claims Examiner

    6 months ago


    Toronto, Canada Munich Reinsurance Company of Canada Full time

    Claims Examiner **Company** Munich Reinsurance Company of Canada **Location** Toronto, Canada **Claims Examiner - 12 to 18 Month Contract** **We care for humankind - and that starts with our people** Our greatest strength lies not in what we do - but how we do it. It’s the unique individual behind every piece of work who matters the most. Our people...

  • Claims Advisor

    3 weeks ago


    Toronto, Canada Zensurance Full time

    At Zensurance, delivering a positive customer experience is core to our values. At no time is this more important than working with our clients in their time of a claim. We are looking for a Claims Advisor that embodies our values of creating positive outcomes with a passion and persistence for delivering an exceptional customer experience with each...

  • Claims Specialist

    2 weeks ago


    Toronto, Canada CNA Insurance Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Individual contributor responsible for the overall management of...