Technical Content Specialist

5 days ago

Burlington, Ontario, Canada Thermo Fisher Scientific Full time

About the Role

We are seeking a skilled Technical Content Specialist to join our team at Thermo Fisher Scientific. As a Technical Content Specialist, you will play a crucial role in developing and maintaining end-user product information for our Lab Automation group's hardware and software products.

Key Responsibilities

  • Collaborate with cross-functional teams to create digital media materials, including video and e-learning modules.
  • Perform regular copyedits and substantive reviews to ensure the accuracy and clarity of product information.
  • Develop and maintain product information for the Lab Automation group's library of software drivers.
  • Facilitate the transition from a PDF/print documentation library to an HTML5-based help system.
  • Develop customized, client-specific HTML5 system guides.
  • Assist with updates to the product information for various robotics and automation software products.
  • Participate in regular R&D team meetings, trainer and service technician debriefings, and SME interviews.
  • Proactively identify new product developments that require documentation.

Requirements

  • A college or university degree in Technical Communications or a related communications field.
  • Previous work experience in a pharmaceutical, software, engineering, or other science-related field strongly preferred; with 3+ years experience in technical writing.
  • Superb written and oral communication skills.
  • Familiarity with MadCap Flare and the MadPak suite of applications.
  • An understanding of HTML5, CSS, and XML, and their use in an authoring environment.
  • Strong interpersonal, planning, and time-management skills.
  • Familiarity with TechSmith Camtasia or equivalent video-editing software would be an asset.

Preferred Qualifications

  • A mastery of the English language.
  • The ability to quickly absorb and understand information about a wide range of subjects related to science, software development, engineering, and other technical fields.
  • Strong organizational, planning, and time-management skills.
  • Proven ability to learn on the job and efficiently apply acquired knowledge and skills.

Work Environment

The Technical Content Specialist role may require sitting or standing for extended periods and working in a typical office environment. Some travel may be necessary, but it is not expected to be frequent or extensive.

Benefits

At Thermo Fisher Scientific, we value our employees and offer a comprehensive benefits package that includes competitive remuneration, an annual incentive plan bonus, healthcare coverage, and a range of other employee benefits.

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