Cisco Voice Level 3 Engineer

1 month ago


Montreal, Quebec, Canada US Tech Solutions Full time
About the Role

We are seeking a highly skilled Cisco Voice Level 3 Engineer to join our team at US Tech Solutions. As a key member of our team, you will be responsible for providing level BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express.

Key Responsibilities
  • Provide level BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express
  • Active participation in the upgrade of the above-mentioned systems to version, incl. planning, upgrading, and testing before August
  • Active participating in the planning for upgrading to version for the above systems
  • Level troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)
Requirements
  • In-depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
  • In-depth knowledge of Cisco Call manager, esp. version and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
Preferred Skills
  • Oracle Session Border Controller (SBC)
  • Oracle Enterprise Communication Broker (ECB)
  • Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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