Examination Support Specialist
4 weeks ago
Job Summary:
As a key member of the McMaster University team, the Examination Support Specialist plays a vital role in ensuring the smooth conduct of examinations. This position involves setting up examination rooms, monitoring students, and adhering to established procedures.
Key Responsibilities:
- Distribute, collate, and collect examination papers, answer booklets, and associated materials.
- Monitor students during examinations and escort students as required.
- Respond to inquiries from students, faculty, and academic departments based on established guidelines and escalate as necessary.
- Ensure adherence to examination regulations.
- Administer student sign-ins.
- Complete and submit incident reports as required.
In addition to the above, this role may be responsible for:
- Acting as a Scribe for students according to their dictation.
- Acting as a Reader and reading examination papers clearly.
- Making prescribed announcements throughout the examination period.
- Reviewing identification and returning completed examination materials to authorized faculty or academic personnel.
- Setting up test and examination arrangements, including technical support.
Qualifications:
Education: High school diploma or equivalent.
Experience: Prior customer service experience is preferred.
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