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Customer Service and Event Coordinator

2 months ago

Bowmanville West, Canada Volt Raceway Full time

About Volt Raceway:

We're a dynamic entertainment center offering go-kart racing, Axe Throwing, GellyBall, and more. We're seeking a Customer Service & Event Host to create unforgettable experiences for our guests.

Student Rate: $18/Hour
Permanent Part Time Rate: $21.00/Hour

About the Role:

As a Customer Service & Event Assistant, you'll be cross-trained across multiple roles, from running the front desk and handling transactions to hosting birthday parties and managing our attractions. If you're Smart Serve licensed, you could even assist with serving refreshments at events.

  • Front Desk Hero:
    • Welcome guests, process payments, and handle check-ins with a smile.
    • Answer guest questions and ensure they're all set for their day of fun.
  • Attraction Guide:
    • Be hands-on with guests at our attractions, including Axe Throwing, GellyBall, and go-kart racing, making sure everyone is having fun while staying safe.
    • Provide clear instructions and keep the energy up during games and activities.
  • Event & Party Assistant:
    • Help plan and run birthday parties, corporate events, and special occasions.
    • Lead activities and games for guests, ensuring the event is a hit.
  • Serving & Snacks (If Smart Serve Licensed):
    • Serve refreshments to guests and help keep the snack area running smoothly.
    • Provide a positive guest experience while helping them refuel during their day of fun.
  • Customer Service Pro:
    • Resolve guest concerns and ensure everyone leaves with a smile.
    • Keep common areas clean and organized, helping with any general tasks as needed.

Cross-Training Opportunities:

  • Learn how to work in multiple areas of Volt Raceway. Whether it's handling the front desk, assisting with events, or managing different attractions, you'll be trained to do it all.
  • Flexibility to be assigned to various roles depending on the day's needs, so no two shifts are the same.

Requirements:

  • Outgoing Personality: You're a people person who enjoys interacting with guests, especially children.
  • Adaptable & Versatile: You love variety and are happy to jump into different roles throughout the day.
  • Team Player: You work well with others and are always willing to lend a hand.
  • Organized & Quick Learner: You're good at managing multiple tasks and can quickly pick up new skills.
  • Bonus: Smart Serve Certification or willingness to obtain it.

Benefits:

  • Fun & Dynamic Environment: Volt Raceway is all about excitement. You'll be part of a team that loves creating fun and memorable experiences.
  • Variety in Every Shift: With cross-training, you'll get to try out different roles, keeping your job fresh and exciting.
  • Flexible Hours: This part-time role allows you to work around your schedule.
  • Growth Opportunities: There's room to grow and take on new challenges as you gain experience.