Customer Experience Manager

6 months ago

Bowmanville, Canada Volt Raceway Full time

Welcome to Volt Raceway, where fun meets innovation in the world of electric go karting. Our mission is to deliver an electrifying and unforgettable experience for every customer who steps onto our track. As leaders in the realm of electric karting, we're committed to pushing the boundaries of excitement and ensuring that every visit is filled with thrills and laughter. Join our team and become part of a dynamic journey where fun, innovation, and exceptional service intertwine. At Volt Raceway, we're not just leading the race; we're redefining the thrill of the ride. Come join the fun and be a part of something truly extraordinary.

**Responsibilities**:

- Team Leadership: Leading all team members and managing the daily operations of the front end, facility maintenance, and additional attractions within. Being a positive role model for any and all staff members.
- Staff Supervision: Supervise and coordinate front end and attractions staff.
- Customer Service: Ensure exceptional customer service by managing customer interactions and addressing concerns promptly. Contribute to the auditing of the customer experience to maintain high standards. Assist other managers with customer experience-related issues.
- Financial Responsibilities: Assist with cash handling duties, including till preparation, and deposit preparation. Manage budgetary requirements of departments as required.
- Operational Support: Aid in ordering and purchasing operational supplies and retail merchandise. Performing operational paperwork related to safety, accounting, and inventory.
- Facility Maintenance: Support the maintenance of the practical operational feasibility of the center.
- Safety Compliance: Collaborate with the management team to consistently follow safety protocols and regulations.
- Training and Development: Assist in recruiting, training, and onboarding new staff members.

**Requirements**:

- Previous experience in a supervisory or managerial role is required.
- Ability to work collaboratively within a team.
- Holds at least 3-5 years of experience in comparable management roles and customer service.
- Demonstrated success in leading large teams and delivering exceptional customer service.
- Displays a genuine passion for fostering a safe and enjoyable work environment.
- Capable of making informed decisions in a fast-paced operational setting.
- Communicates effectively with excellent interpersonal skills.
- Proficient in using MS Office and operations management software.

**Benefits**:

- Extended health and dental care: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
- On-site parking: On-site parking provided, helping to reduce stress and save time
- Company events and outings: We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities
- Performance Bonus: An incentive system linked to diligent efforts and collaborative team contributions, fostering a positive work environment and attaining established goals.

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 5 years (required)
- Team Leadership: 5 years (preferred)
- Conflict Resolution: 5 years (preferred)
- Management: 5 years (preferred)

Ability to Commute:

- Bowmanville, ON L1C 5A3 (required)

Ability to Relocate:

- Bowmanville, ON L1C 5A3: Relocate before starting work (required)

Work Location: In person

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