Customer Experience and Event Manager

2 months ago

Bowmanville, Canada Volt Raceway Full time

**Welcome to Volt Raceway, where fun meets innovation in the world of electric go karting. Our mission is to deliver an electrifying and unforgettable experience for every customer who steps onto our track. As leaders in the realm of electric karting, we're committed to pushing the boundaries of excitement and ensuring that every visit is filled with thrills and laughter. Join our team and become part of a dynamic journey where fun, innovation, and exceptional service intertwine. At Volt Raceway, we're not just leading the race; we're redefining the thrill of the ride. Come join the fun and be a part of something truly extraordinary.**

The Customer Service and Events Manager at Volt Raceway is responsible for delivering an exceptional customer experience, particularly for booked events such as birthday parties, corporate functions, and social gatherings. This role focuses on ensuring that every event is organized seamlessly, from end to end, while driving revenue through event offerings. The manager will oversee customer service staff, manage bookings, and work closely with the marketing team to promote events and enhance customer engagement.

**This is not a Monday to Friday 9-5 role. You would be required for some nights and weekends, depending on events.

**Responsibilities**:

- Oversee the planning, organization, and execution of events such as birthday parties and social gatherings, ensuring all details are handled from start to finish.
- Ensure hosts are well-trained to deliver an outstanding customer experience, going above and beyond to meet guests’ expectations.
- Manage bookings through the ticket system, ensuring smooth communication and seamless execution of events.
- Continuously gather feedback from clients and guests to improve the event experience.
- Collaborate with the marketing team to drive bookings, promote events, and increase revenue through social events, including targeting local groups such as soccer teams.
- Maintain high customer service standards across all interactions, ensuring guests have a memorable and positive experience.
- Develop strategies to increase revenue through events, with a focus on social gatherings, corporate events, and birthday parties.
- Identify opportunities to expand event offerings and maximize customer engagement.
- Work closely with the marketing team to promote events and create targeted campaigns to drive bookings and attendance.
- Coordinate closely with other departments to ensure all event logistics, including staffing and equipment needs, are met.
- Continuously seek ways to improve and automate processes to enhance efficiency and service delivery.

**Benefits**:

- **Extended health and dental care**: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
- **On-site parking**: On-site parking provided, helping to reduce stress and save time
- **Company events and outings**: We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities
- **Performance Bonus**: An incentive system linked to diligent efforts and collaborative team contributions, fostering a positive work environment and attaining established goals.

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