Senior Dental Office Administrative Coordinator
3 weeks ago
About Us:
Dentalcorp is a leading provider of dental services, dedicated to delivering exceptional patient care and experiences. Our vision is to empower our patients to achieve optimal oral health, and our mission is to provide a caring and comfortable environment for all our patients.
Our Services:
We offer a wide range of dental services, including general dentistry, specialty care, and emergency services. Our team of experienced dentists and hygienists are committed to providing the highest level of care and attention to detail.
The Opportunity:
We are seeking a highly skilled and experienced Senior Administrative Assistant to join our team. The successful candidate will have a passion for building strong relationships with patients and contributing to the ongoing oral health of our community.
Responsibilities:
- Schedule patients to ensure all providers have productive schedules
- Promote new hygiene business in perio-surgery, Invisalign, and TMD programs
- Treatment scheduling of maximally productive hygiene appointments
- Utilize excellent phone skills to fill short notice cancellations and be proactive to manage hygiene patient demand
- Maintain an active list of temp hygienists to utilize if/when needed
- Use hygiene knowledge to lead conversations which support patient optimal oral health
- Encourage patient acceptance of the dental treatment plans by answering questions and creating value for the proposed treatment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
- Build strong relationships with patients to ensure trust and loyalty
- Assist with accounts receivables and complete daily deposit reconciliations
- Complete insurance submissions and pre-determinations
About You:
- 3+ years of experience with accounts receivables and insurance submissions in a dental office is required
- A warm and friendly person who appreciates the value of optimal oral health for life and is able to share oral health education with our patients
- Excellent communication skills
- Have the ability to quickly maneuver numerous tasks efficiently and proficiently
- A proactive individual who maintains control over schedules
- Enjoys working with production goals
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Strong customer service experience; kind and professional
- Detail oriented
- Experience with Tracker and Recall Max highly preferred
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