Hotel Operations Manager
3 days ago
We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at All Stars Motor Inn. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.
Key Responsibilities- Develop and Implement Policies and Procedures
Develop and implement policies and procedures for daily operations, ensuring that they are aligned with our hotel's goals and objectives.
Recruit and Hire StaffRecruit and hire staff to join our team, ensuring that they have the necessary skills and experience to provide excellent service to our guests.
Supervise StaffSupervise and manage our front office staff, providing guidance and support to ensure that they are able to perform their duties to the highest standard.
Conduct Performance ReviewsConduct regular performance reviews with our staff, providing feedback and coaching to help them improve their performance.
Negotiate with SuppliersNegotiate with suppliers to secure the best possible deals for our hotel, ensuring that we are able to provide our guests with the best possible service.
Conduct Training SessionsConduct training sessions with our staff to ensure that they have the necessary skills and knowledge to provide excellent service to our guests.
Negotiate with ClientsNegotiate with clients to secure bookings and ensure that our hotel is fully utilized.
Perform Front Desk DutiesPerform front desk duties, including checking in and out guests, handling guest complaints, and providing information and assistance to guests.
Prepare Budgets and Monitor Revenues and ExpensesPrepare budgets and monitor revenues and expenses to ensure that our hotel is operating efficiently and effectively.
Prepare Marketing PlansPrepare marketing plans to promote our hotel and attract new guests.
Implement Marketing ActivitiesImplement marketing activities, including social media campaigns and email marketing, to promote our hotel and attract new guests.
Arrange for Maintenance ActivitiesArrange for maintenance activities, including repairs and renovations, to ensure that our hotel is well-maintained and up-to-date.
Enforce Policies and ProceduresEnforce policies and procedures to ensure that our hotel is operating in accordance with our standards and regulations.
Address Customer ComplaintsAddress customer complaints and concerns in a professional and courteous manner.
Assist Guests with Special NeedsAssist guests with special needs, including guests with disabilities.
Develop and Implement Business PlansDevelop and implement business plans to ensure that our hotel is operating efficiently and effectively.
Establish Work SchedulesEstablish work schedules for our staff to ensure that our hotel is fully staffed and operating efficiently.
Manage EventsManage events, including weddings and conferences, to ensure that they are successful and well-organized.
Organize and Maintain InventoryOrganize and maintain inventory, including supplies and equipment, to ensure that our hotel is well-stocked and operating efficiently.
Requirements- Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
Experience3 years to less than 5 years of experience in a similar role.
LanguageFluent in English.
Work Hours40 hours per week.
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