Technical Support Expert

1 month ago


Ottawa, Ontario, Canada beBee Professionals Full time

Job Title: Customer Assistance Analyst

Job Summary: BeBee Professionals is looking for a highly skilled Customer Assistance Analyst to join our team in Ottawa. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting customer inquiries, and resolving customer complaints.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat
  • Troubleshoot customer inquiries and resolve customer complaints
  • Work collaboratively with internal teams to resolve customer issues

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • Experience in customer service and technical support
  • Excellent communication and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Health and dental insurance
  • Vacation and sick leave
  • 401(k) plan


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