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Technical Solutions Expert

1 month ago

Ottawa, Ontario, Canada SELECTCOM INC Full time

Selectcom Inc seeks a highly skilled Technical Solutions Expert to join their Customer Care team. As a key member of the team, you will play a vital role in ensuring excellent customer experiences and driving business growth.

Key Responsibilities
  • Ownership and innovation of the end-to-end implementation process using best practices to serve and support clients.
  • Implementation of orders & account follow-up as relationship-manager.
  • Ensuring an excellent customer experience, including timeliness, quality, and task-management focus.
  • Addressing clients' requests by phone, email, and chat according to outlined company standards.
  • Collecting payments, performing miscellaneous account modifications, and data-entry.
  • Collaborating with various departments on individual task-work & group projects.
Requirements
  • Bilingualism (French and English) required.
  • Minimum 1 year experience in customer care and technical support; intermediate to advanced computer skills and a working knowledge of various software applications, including but not limited to Microsoft Office.
  • 1+ Year of troubleshooting and helpdesk experience.
  • Understanding of the Telecom industry an asset.
What We Offer
  • Dental care
  • Life insurance
  • Extended health care
  • Vacation & paid time off
  • Parental leave
  • Employee assistance programs
  • Work from home opportunities
  • Wellness programs
  • Company events & social hours

The estimated salary for this position is $60,000-$80,000 per year, depending on location and experience. Selectcom Inc is committed to providing a competitive compensation package and benefits to its employees.