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Technical Solutions Expert
1 month ago
Role Overview
N-able is seeking a skilled Technical Solutions Expert to join our team. As a key member of our organization, you will be responsible for providing expert-level technical advice and guidance to assigned partners, ensuring they are realizing the value of their investment in N-able products.
Key Responsibilities
- Manage customer requirements and provide technical assistance throughout the customer journey
- Provide account reviews and Q&A sessions focusing on N-Able's strengths and capabilities to derive value from products
- Perform competitive analyses and market research to understand competitor strengths/ capabilities
- Work with Partners to assess and address technical requirements and increase feature consumption and adoption
- Offer design and configuration best practices when deploying N-Able Disaster Recovery products to their networks
- Exercise problem identification, troubleshooting, and resolution with our champions
- Deliver product training to both Partners and support teams
- Assist partners with product migrations/standardizations and in working with APIs
Requirements
- Previous Experience in a technical role
- Experience with Backup and Disaster Recovery tools and process
- Experience supporting backup tools
- Continuity planning
- Virtualization and OS, cloud or on-prem backup tools
- Have worked for or with an MSP previously, sold to an MSP
- Ability to effectively convey product messaging and value proposition through technical demonstrations, trade show demonstrations, and onsite training engagements
- Strong communication, presentation, and client management skills
- Ability to demonstrate planning, organizing and implementation skills which allow the successful completion of a project by a specific due date
- Thrive in dynamic quickly growing environment, exercising nimble and autonomy
- Potential to travel up to 5-10% of the time, once it is safe to do so
What We Offer
- Medical, dental and vision – for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Retirement Savings Plan
- Employee Stock Purchase Program
- Free Lunch 2x per week at Collaboration Hubs
- On-site gym access at select Collaboration Hubs / Discounted gym access for Canadian Collaboration Hubs
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
Why N-able
N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. Join a team where you can make a difference.
Please note this is a hybrid role, therefore office attendance at the Ottawa Collaboration Hub is required.