Global Technical Support Expert
2 weeks ago
Ciena Canada, Inc. is committed to delivering exceptional customer experiences through our technical support services.
As a Senior Consultant, Global Product Support Engineering, you will play a key role in providing system-level post-sales support for Ciena's customers worldwide.
We offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.
Job DescriptionCompany Overview
Ciena Canada, Inc. is a leading provider of telecommunications equipment and solutions. Our team is dedicated to delivering innovative products and services that meet the evolving needs of our customers.
Job Responsibilities
- Provide system-level technical support for Ciena's customers worldwide.
- Identify and resolve complex technical issues related to Ciena's products and services.
- Collaborate with cross-functional teams to drive product quality and customer satisfaction.
- Maintain in-depth knowledge of Ciena's products and services.
- Develop and deliver training programs for technical support engineers.
Required Skills and Qualifications
- Bachelor's degree in a technical field (e.g., engineering, computer science) from a four-year college or university.
- 10+ years of experience in a technical support role with an equipment vendor in the telecommunications industry.
- Specialized proficiency in Ciena 6500, RLS, and Waveserver products.
- Strong knowledge understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet, and switching systems for telecommunications applications.
Benefits
- Competitive salary: $120,000 per year.
- Comprehensive benefits package.
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