Global Technical Support Expert

2 weeks ago


Ottawa, Ontario, Canada Ciena Canada, Inc. Full time

Ciena Canada, Inc. is committed to delivering exceptional customer experiences through our technical support services.

As a Senior Consultant, Global Product Support Engineering, you will play a key role in providing system-level post-sales support for Ciena's customers worldwide.

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.

Job Description

Company Overview

Ciena Canada, Inc. is a leading provider of telecommunications equipment and solutions. Our team is dedicated to delivering innovative products and services that meet the evolving needs of our customers.

Job Responsibilities

  • Provide system-level technical support for Ciena's customers worldwide.
  • Identify and resolve complex technical issues related to Ciena's products and services.
  • Collaborate with cross-functional teams to drive product quality and customer satisfaction.
  • Maintain in-depth knowledge of Ciena's products and services.
  • Develop and deliver training programs for technical support engineers.

Required Skills and Qualifications

  • Bachelor's degree in a technical field (e.g., engineering, computer science) from a four-year college or university.
  • 10+ years of experience in a technical support role with an equipment vendor in the telecommunications industry.
  • Specialized proficiency in Ciena 6500, RLS, and Waveserver products.
  • Strong knowledge understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet, and switching systems for telecommunications applications.

Benefits

  • Competitive salary: $120,000 per year.
  • Comprehensive benefits package.


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