IT Manager, Service and Support Professional
2 weeks ago
About the Role:
The IT Manager, Service and Support Professional will lead the IT Service Support function in the Americas region, focusing on delivering cost-effective operations that support the company's strategic objectives. This role requires a strong leader with expertise in IT service delivery, customer-centric behaviors, and team management.
Responsibilities:
- Deliver IT service support and management to the region, ensuring a high level of customer satisfaction.
- Lead and mentor a team of IT professionals, promoting a service excellence culture and customer-centric behaviors.
- Develop and implement processes that improve service delivery and enhance the end-user experience.
- Champion ongoing improvement and market I&O to the organization, focusing on customer-facing activities.
Requirements:
- Bachelor's degree in Computer Science or Information Systems, or IT diploma with relevant certification.
- Minimum 5 years of progressive IT experience, with 2 years of supervising teams in a technical support/customer service environment.
- Pharmaceutical, food, or cosmetic industry experience is considered an asset.
- Strong team player with excellent written and verbal communication skills.
What We Offer:
- Excellent compensation and benefits package.
- Bonus and reward programs.
- Professional and personal development programs.
About Us:
Septodont is committed to diversity and inclusion. We thank all applicants in advance, but will only be corresponding with those selected for an interview.
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