IT Manager, Service and Support Professional

2 weeks ago


Cambridge, Ontario, Canada Septodont Full time

About the Role:

The IT Manager, Service and Support Professional will lead the IT Service Support function in the Americas region, focusing on delivering cost-effective operations that support the company's strategic objectives. This role requires a strong leader with expertise in IT service delivery, customer-centric behaviors, and team management.

Responsibilities:

  1. Deliver IT service support and management to the region, ensuring a high level of customer satisfaction.
  2. Lead and mentor a team of IT professionals, promoting a service excellence culture and customer-centric behaviors.
  3. Develop and implement processes that improve service delivery and enhance the end-user experience.
  4. Champion ongoing improvement and market I&O to the organization, focusing on customer-facing activities.

Requirements:

  1. Bachelor's degree in Computer Science or Information Systems, or IT diploma with relevant certification.
  2. Minimum 5 years of progressive IT experience, with 2 years of supervising teams in a technical support/customer service environment.
  3. Pharmaceutical, food, or cosmetic industry experience is considered an asset.
  4. Strong team player with excellent written and verbal communication skills.

What We Offer:

  • Excellent compensation and benefits package.
  • Bonus and reward programs.
  • Professional and personal development programs.

About Us:

Septodont is committed to diversity and inclusion. We thank all applicants in advance, but will only be corresponding with those selected for an interview.



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