Accounting Software Trainer

3 weeks ago

Ottawa, Ontario, Canada PBS Systems Inc. Full time
Job Title: Bilingual Accounting Software Trainer

We are seeking a highly skilled and experienced Bilingual Accounting Software Trainer to join our team at PBS Systems Inc. As a Bilingual Accounting Software Trainer, you will be responsible for providing training and support to our customers on our Dealer Management Software (DMS).

Key Responsibilities:

  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • The ability to complete the payroll module
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Take the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and navigate our DMS Software to better assist our customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
  • Respond to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within the DTO team
  • Maintain documentation and update as processes change within the department
  • Willingness to commit to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Willingness to go the "Extra Mile"
  • Perform other duties and responsibilities as assigned

Qualifications:

  • ~ Fluent in French and English (speaking, reading, writing)
  • ~1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
  • ~ High School Diploma
  • ~ Computer proficient with knowledge of Microsoft Office Suite
  • ~ Effective time management & organizational skills
  • ~ Strong multi-tasking & prioritization
  • ~ Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

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