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Bilingual Automotive Accounting Software Trainer
2 months ago
We are seeking a highly skilled and experienced Bilingual Automotive Accounting Software Trainer to join our team at PBS Systems Inc. As a Bilingual Automotive Accounting Software Trainer, you will be responsible for providing training and support to our customers on our Dealer Management Software (DMS).
Key Responsibilities:- Learn and develop an understanding of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- The ability to complete the payroll module
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Take the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and navigate our DMS Software to better assist our customers
- Work directly with customers and train all sessions in assigned silo and if possible other silos
- Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
- Respond to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own silo and others within the DTO team
- Maintain documentation and update as processes change within the department
- Willingness to commit to an ongoing system of education and cross-training
- Ensure DTO queue is monitored
- Willingness to go the "Extra Mile"
- Perform other duties and responsibilities as assigned
- Fluent in French and English (speaking, reading, writing)
- 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
- High School Diploma
- Computer proficient with knowledge of Microsoft Office Suite
- Effective time management & organizational skills
- Strong multi-tasking & prioritization
- Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.
