Bilingual Call Centre Representative

4 weeks ago


Ottawa, Ontario, Canada Black & McDonald Full time

About This Opportunity

The Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries and resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

Responsibilities

  • Respond to customer inquiries and resolve problems
  • Maintain and monitor the work database of the CMMS
  • Support work order creation for the FMO and Service departments

Requirements

  • Fully Bilingual in English and French
  • Ability to work independently with minimal supervision
  • Ability to cope under pressure and maintain focus

Benefits

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.



  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This Career OpportunityThe Centralized Call Centre Representative (bilingual) plays a crucial role in supporting work order creation for the FMO and Service departments. This position ensures the delivery of high-quality facility services to our customers by responding effectively to their inquiries and resolving problems.Key ResponsibilitiesSupport...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining requirements, answering...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative will be responsible for supporting work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    At Black & McDonald, we are seeking a highly skilled Call Centre Representative to join our team in Montreal. As a bilingual specialist, you will provide exceptional customer service and support to our clients.Job SummaryThis is a full-time position offering a competitive salary of $23.75 per hour. The ideal candidate will be fully bilingual in English and...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    Role OverviewThe Centralized Call Centre Representative plays a critical role in supporting work order creation for the FMO and Service departments, ensuring the delivery of high-quality facility services to our customers. This position is responsible for responding effectively to customer inquiries, resolving problems, fulfilling requests, and maintaining...


  • Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Ottawa. As a key member of our contact centre, you will provide exceptional customer service to our members, handling their inquiries and issues with professionalism and care. Key Responsibilities: * Respond to inbound calls, emails, and chats * Provide sound...


  • Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Ottawa. As a key member of our contact centre, you will provide exceptional customer service to our members, handling their inquiries and issues with professionalism and care. Key Responsibilities: * Respond to inbound calls, emails, and chats * Provide sound...


  • Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a Bilingual Contact Centre Agent to join our team in Ottawa. This role involves providing excellent customer service to members over the phone and via email, ensuring their needs are handled with care and professionalism. Key Responsibilities: Respond to inbound calls, emails, and chats Provide sound advice and suggestions based on policies...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position at Black & McDonald, responsible for delivering exceptional customer service and supporting the delivery of high-quality facility services. Located in Markham, this role reports to the Call Centre Supervisor and requires a strong focus on customer satisfaction and problem-solving.Key...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key member of our team at Black & McDonald, responsible for providing exceptional customer service and support to our clients. Located in Markham, this role reports to the Call Centre Supervisor and focuses on ensuring the delivery of high-quality facility services to our customers.This is a...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This Career OpportunityThe Customer Service Representative - Centralized Call Centre is a dynamic role that requires strong communication and problem-solving skills. Located in Markham, this position reports to the Call Centre Supervisor and focuses on supporting work order creation for the FMO and Service departments to ensure high-quality facility...


  • Ottawa, Ontario, Canada TEKsystems Full time

    Job Title: French Bilingual Customer Service RepresentativeJoin our team of customer service professionals and take on a challenging role as a French Bilingual Customer Service Representative. In this position, you will be responsible for providing exceptional customer service to clients in both French and English.Job Summary:We are seeking a highly skilled...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This Career OpportunityThe Centralized Call Centre Representative at Black & McDonald is a key position that plays a vital role in supporting the delivery of high-quality facility services to our customers. Located in Markham, this role reports to the Call Centre Supervisor and involves responding effectively to customer inquiries, resolving problems,...


  • Ottawa, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to callers in a fast-paced and dynamic environment.Key...


  • Ottawa, Ontario, Canada THE SHEPHERD'S CALL Full time

    Customer Service RepresentativeWe're hiring a Customer Service Representative to join our team at THE SHEPHERD'S CALL. As a Customer Service Representative, you will be responsible for ensuring our clients receive exceptional customer service and support.Key Responsibilities:- Answer incoming calls and respond to customer inquiries.- Provide accurate and...


  • Ottawa, Ontario, Canada UniFirst Full time

    Job Title: Bilingual Outside Sales RepresentativeWe are seeking a highly motivated and self-driven individual to join our outside sales team in Gatineau. As a Bilingual Outside Sales Representative, you will be responsible for identifying new opportunities and following up on potential leads utilizing an award-winning sales process.Key...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position at Black & McDonald, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers.Key ResponsibilitiesAnswer telephones, take orders, organize files, and operate office...


  • Ottawa, Ontario, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position at Black & McDonald, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers.Key ResponsibilitiesAnswer telephones, take orders, organize files, and operate office...


  • Ottawa, Ontario, Canada THE SHEPHERD'S CALL Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at THE SHEPHERD'S CALL. As a Call Operator, you will be responsible for providing top-notch customer service and support to our clients.Key Responsibilities:- Answer incoming calls and assist customers with inquiries.- Provide accurate information and...


  • Ottawa, Ontario, Canada Cowan Insurance Group Full time

    As a Bilingual Customer Service Representative at Cowan Insurance Group, you will play a vital role in delivering exceptional service to our clients. Reporting to the Supervisor, Third Party Administration Call Centre, you will be responsible for answering all incoming telephone calls and emails from plan members and service providers.Key...