Bilingual Call Centre Representative

2 weeks ago


Ottawa, Ontario, Canada Black & McDonald Full time

About This Opportunity

The Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries and resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

Responsibilities

  • Respond to customer inquiries and resolve problems
  • Maintain and monitor the work database of the CMMS
  • Support work order creation for the FMO and Service departments

Requirements

  • Fully Bilingual in English and French
  • Ability to work independently with minimal supervision
  • Ability to cope under pressure and maintain focus

Benefits

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.



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